Reference

data hk Privacy Policy for Your Account

Our Privacy Policy explains how data hk handles your account details, login activity, device signals, cookies and wallet records when you use our Indonesia service.

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CONTACT YOUR WAY

Three Ways To Ask About Privacy

A clear contact route helps when you want to ask what we hold, correct an account detail or question a wallet record. Start from the support contact shown after login, include the phone number linked to your account and describe the exact request. We may ask for account verification before discussing private records, while keeping payment references limited to the details needed for a status check.

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Account contact

Use the support contact connected to your account for a copy request, correction request or question about phone verification. Include your account phone number so we can locate the correct record.

Wallet query

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, tell us the payment rail and reference shown in your cashier history. We use that detail to check the relevant entry.

Security concern

If an unfamiliar sign-in or device appears, contact us through the account support path and change your password. We can check security events after confirming that you control the account.

DATA HANDLING

How We Manage Your Privacy Choices

We separate routine account operations from requests that need a closer identity check. Your phone verification supports account access, while device and login signals help us spot unusual activity without becoming a…

Account records

We use your account label, phone number and verification result to create and protect the login path. If you ask for correction, we compare the request with the account details already held before making a change.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records are handled as transaction references and status data. We do not need your wallet password to check whether a cashier step was received.

Device signals

Browser type, device markers and sign-in time can help us identify an unusual access attempt. On mobile, these signals relate to the browser path you use rather than a separate downloadable application.

Cookie controls

Cookies can retain session settings and help us understand whether a page works as intended. You can remove or restrict them through your browser, although some account functions may then need to be set again.

Retention requests

We keep records for the operational, security or legal purpose that requires them, then remove or de-identify them when that purpose ends where permitted. Ask us about a category rather than sending unnecessary personal details.

Access changes

To request access, correction or deletion, contact support through the signed-in account route and state the action you want. We may verify your phone before replying, so private data is not disclosed to another person.

Privacy Policy Answers Before You Join

These answers focus on the questions you may have before opening an account from Indonesia. They explain what is collected during phone verification, how wallet references are handled, what happens on mobile and where to send a request. If your question concerns eligibility or access, the answer depends on local law and the current service conditions shown to you.

It covers account details, phone verification, login and device signals, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create the account path, complete the required verification step and help protect access. We may use it to match a privacy request with the correct account.

Yes. The policy applies when you sign in through a mobile browser, including device markers, session cookies and security events connected with that browser path. We do not require a separate mobile application.

We receive transaction references and status details needed to reconcile the cashier step. We do not ask for your wallet password, and we use the record to investigate a pending or failed payment question.

Yes. Contact support from the signed-in account route, identify the record or detail concerned, and state whether you want access or correction. We may verify your phone before sharing private account data.

Retention depends on why a record exists, including account operation, security checks or legal duties. You can ask us about a category and the reason it remains, subject to applicable requirements.

Use the support contact available through your account and include a short description of the concern. For an unfamiliar sign-in, change your password first and mention the device or time shown.

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